Frequently Asked Questions

Discover answers to commonly asked questions about Espo Digital Marketing.

General

Espo Digital Marketing provides a wide range of services including search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, content creation, and website development.

How can I contact your customer support team?

You can contact our customer support team by phone, email, or through the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

What industries does your agency specialize in?

While we have experience working with clients from various industries, our agency specializes in serving e-commerce businesses, technology startups, and professional service providers.

How long has your agency been in business?

Espo Digital Marketing was founded in January of 2017, so going on 7 years! During that time, we have helped over 120 clients achieve their digital marketing goals and improve their online presence.

Can you provide examples of your work?

We would be happy to share case studies and success stories from our previous clients to showcase the results we have achieved through our digital marketing campaigns.

Payments

What are your accepted methods of payment?

We accept payments through major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal and bank transfers.

Is there a setup fee for new clients?

Depending on the service we’re providing, there may be a nominal setup fee. We believe in providing transparent pricing without any hidden costs. All costs, including setup fees, will be fully described in initial project proposals.

Do you offer any discounts or promotional offers?

We occasionally offer discounts and promotional offers, which will be communicated through our website, social media channels, or newsletters. Be sure to keep an eye out for any ongoing promotions!

What is your refund policy?

Our refund policy for digital marketing services varies depending on the specific circumstances and agreement with the client. We aim to ensure customer satisfaction and address any concerns promptly and fairly.

How are ongoing campaigns billed?

Payments for ongoing campaigns are typically billed on a monthly basis. However, for larger projects or customized services, we may discuss alternative payment schedules with our clients to accommodate their needs.

Basics

What is digital marketing?

Digital marketing refers to the use of various online channels and strategies to promote products or services, reach a target audience, and generate leads or sales.

How can digital marketing benefit my business?

Digital marketing can benefit your business by increasing brand visibility, driving website traffic, improving customer engagement, and ultimately boosting sales and revenue.

What is included in a digital marketing strategy?

The main components of a digital marketing strategy include defining your target audience, conducting market research, developing a strong online presence through website optimization and content creation, implementing effective SEO techniques, utilizing social media platforms, and measuring results through analytics.

When can I expect results from digital marketing?

The timeframe to see results from digital marketing efforts varies depending on factors such as industry, competition, and campaign objectives. Generally, it takes several months to start seeing significant improvements, but continuous efforts and optimization are crucial for long-term success.

What is the difference between SEO, SEM, and SMM?

SEO (Search Engine Optimization) focuses on improving a website’s visibility and ranking in organic search results, SEM (Search Engine Marketing) involves paid advertising to appear in search engine results, and SMM (Social Media Marketing) utilizes social platforms to promote products or services, engage with the target audience, and drive website traffic.